Florala Utilities

Nestled in the heart of Florala, Alabama, Florala Utilities stands as a beacon of commitment and reliability in providing essential services to its community. Located at 1293 5th St, this utility company is dedicated to delivering safe, high-quality water, wastewater, and natural gas services, all while maintaining exceptional customer service and a strong commitment to environmental conservation.

• Water Utility Services: Florala Utilities ensures a steady supply of clean, safe drinking water to its customers. Their services include water treatment and distribution, as well as maintenance and repair of water lines and meters.
• Wastewater Management: The company is responsible for collecting, treating, and disposing of wastewater efficiently and effectively. They strive to protect the environment and public health through their wastewater management services.
• Natural Gas Services: Florala Utilities provides natural gas to residential, commercial, and industrial customers. They ensure reliable service, prompt repairs, and competitive rates.
• Customer Support Services: The company offers a range of customer-centric services, including new service requests, bill payment, rates and policies information, and meter reading. They also provide access to various forms, reports, and news updates through their website.

Florala Utilities is conveniently located at 1293 5th St, Florala, AL 36442, United States. It is situated in the downtown area, near the Florala City Hall and the Florala Public Library. The utilities company is easily accessible, with nearby street names such as 5th Street, 6th Avenue, and College Street. The area is well-connected by public transportation, with several bus stops nearby.

For those driving, there is ample parking available in the wheelchair-accessible car park located at the premises. The facility also offers a wheelchair-accessible entrance to ensure accessibility for all customers.

• Committed to Quality and Safety: Florala Utilities is dedicated to providing high-quality services while ensuring the safety of its customers and employees. The company adheres to strict safety protocols and adheres to all relevant regulations.
• Environmental Conservation: The company is committed to environmental conservation and sustainability. They strive to minimize their environmental footprint and promote water and energy efficiency.
• Community Involvement: Florala Utilities actively engages with the local community through various initiatives, including natural gas public awareness campaigns, drought contingency plans, and lead and copper testing plans.
• Transparency and Accountability: The company maintains a high level of transparency and accountability, providing customers with access to water quality reports, rates and policies information, and other relevant data through their website.

• Contact Information: Customers can reach Florala Utilities by phone at 3348586722 or via email through their website's contact form.
• Website: The company's official website is floralautilitiesboard.com, where customers can find detailed information about their services, pay bills, and access various forms and reports.
• Payment Methods: Florala Utilities accepts various payment methods, including credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and cash payments.
• Office Hours: The company's office is open Monday through Friday, from 8:00 AM to 5:00 PM. However, customers can access their accounts and pay bills online at any time.

Florala Utilities has received positive reviews from its customers, with an average rating of 4 out of 5 stars on Google My Business. Customers have praised the company's responsive and friendly customer service, reliable services, and competitive rates. One reviewer commended the company for their prompt response to a water leak, stating, "'They were quick to respond and had the leak fixed in no time.'" Another customer appreciated the company's online bill payment option, commenting, "'It's so convenient to pay my bills online. It saves me time and hassle.'" These reviews are a testament to Florala Utilities' commitment to providing excellent customer service and efficient, reliable services.